Shipping & Handling
WE SHIP ORDERS WITHIN 24 HOURS!
Shipping rates refer to standard parcels within or from Australia. Parcels that are oversized or very heavy will have additional charges applied.
Please be aware, we will NOT ship your items to any Post Office Box. The address you provided must be a valid address.
All products are ship from our warehouse in Australia.
Australia Nationwide free shipping for orders over AUD $100
*Free upgraded EMS (Express Mail Service) shipping for International orders over AUD $500
SHIPPING METHODSNationwide we ship orders by using satchels and parcels via AusPost or TNT
International orders we employ Air Mail or EMS service via AusPost.
Standard Air Mail - Budget International shipping service with NO tracking ability
Trackable Air Mail - Budget International shipping service with basic tracking ability
EMS (Express Mail Service) - Express International shipping service with full tracking ability
Missing / Damaged Parcels
We take pride in packing our online orders to minimise any damage and ensure a clear address label is attached. Unfortunately we cannot accept responsibility for how parcels are handled once they leave our warehouse. If customers have provided the wrong address, and as a result the parcel is required to be despatched again, be aware postage charges will apply.
Products classified as Dangerous Goods must be sent by a courier registered as dangerous goods. Dangerous goods shipments incur a surcharge which is generally around $30/parcel. This charge will be applied once we receive your order and have been given permission by you.
Not what you ordered?
We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred please contact us, we can organise to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be on us!