Rêve D HG Front Conversion Set

Free shipping on all Australian orders over $100

Shipping within Australia

All orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays.) All parcels are shipped from our warehouse in Melbourne, VIC, and all orders are Safe Dropped.

Regular Post:

• FREE for orders over $100
• Postage from $8.95
• 5 - 7 Business Days, up to 10 business days to Western Australia. Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments. Deliver to PO Boxes, Parcel Collect and Parcel Lockers available.
• Every parcel with tracking information!

Express Post:

• Postage from $11.95
• 1 - 3 Business Days
• The Australia Post Express Next Day Network can be found by clicking here. Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
• Every parcel with tracking information!
• Orders may require 1 business day for handling.

We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather.

Ways to ensure you don't miss your delivery

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box before checkout your order.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

Shipping to New Zealand

All parcels sent to New Zealand are done so through Australian Post services. We offer both standard shipping and express services. Express parcels can take up to 5 business days to arrive whereas standard can take between 6 - 12 business days. These times are reflective of metro areas only and additional days will be required for areas outside. This is excluding any delays in dispatching the order in which the customer will be notified.

Please Note: Due to COVID-19, international parcels may experience delays that are out of our hands.

The rates are weight based and will be displayed upon checkout.

The maximum weight limit is 5kg, any order over will require more than one shipment.

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.

International Shipping

All international parcels are shipped through the Australia Post International services.

Please Note: Due to COVID-19, international parcels may experience delays that are out of our hands.

All parcels are subject to a 5kg weight limit and all parcels above the specified weight limit will not be able to sent out as one shipment. For parcels that exceed the weight limit, please contact us and we may be able to make arrangements for a single delivery.

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.

Our international shipping rates are displayed at checkout.

Missing / Damaged Parcels

We take pride in packing our online orders to minimise any damage and ensure a clear address label is attached. Unfortunately we cannot accept responsibility for how parcels are handled once they leave our warehouse. If customers have provided the wrong address, and as a result the parcel is required to be despatched again, be aware postage charges will apply.

Dangerous Goods

Products classified as Dangerous Goods must be sent by a courier registered as dangerous goods. Dangerous goods shipments incur a surcharge which is generally around $30/parcel. This charge will be applied once we receive your order and have been given permission by you.

Not what you ordered?

We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred please contact us, we can organise to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be on us!

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof and order number of purchase. Please do not send your item/s back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Your refund will take approximately 3-5 business days.

Please note 10% restocking fee of original purchase may be applied.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

Non-returnable items:

Batteries

Late or missing refunds

If you haven’t received a refund yet,

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

Shipping

To return your product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty / Faulty: Refund or Exchange

If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please contact us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible. We will generally require you to send the product back to us with a copy of your purchase receipt to assess for warranty, but please discuss this with us before sending the items to avoid any confusion.